Frequently asked questions
What is the retainer fee for?
A non-refundable retainer is due at the time of booking your session. The amount of the retainer is applied toward the total session fee.
The retainer guarantees the time and date allotted for you is reserved and will not be offered to another client.
what if someone is sick the day of the session?
I understand sickness happens, especially with little kids! If you or your child are feeling ill, please call to reschedule as soon as possible.
what if the forecast calls for inclement weather?
If there is inclement weather on the day of your session (rain, high winds, extreme temperatures, etc), the photographer will contact you to discuss options or to reschedule.
Will you travel for a session?
Yes! I am willing to travel to you or to a location that's special to your heart. Travel fees will apply for sessions located more than 20 miles outside of Neenah, Wisconsin (54956 zip code). Contact me for more information.
what types of payment do you accept?
I accept credit/debit cards, as well as cash payments. Sorry, I do not accept personal checks.
Do you offer any special pricing or discounts?
Existing clients: For each new client you refer to Lad + Lass, you'll receive a $25 credit you can apply towards your next session, prints, products, or gift cards.
Special events, Model calls, + Sales
when will i see my gallery?
Your portraits will be displayed in a password-protected online gallery about 30 days after your session, and will be available for 4 weeks for you to make your selections, use your print credits, order a la carte products, and to purchase digital collection upgrades.
After 4 weeks, your gallery will be archived. If you would like to re-publish your gallery after the 4-week time frame, there is a $25 unarchiving fee.
Refunds + Re-shoots
Due to the custom nature of each session, all sales final.
If a print or product order is received damaged or incorrect, please contact me for a replacement.
Re-shoots are at the discretion of the photographer, and will not be given for regretful personal choices such as hair and clothing choices.